FREQUENTLY ASKED QUESTIONS (FAQs)
1. How long does delivery take?
We typically deliver products within 2-3 working days. In case of any delay, you will receive updates via email or phone.
2. Do you offer free delivery?
Yes, there are no delivery charges on orders above Rs. 2,500. Orders under that will have a delivery fee of Rs. 300.
3. What is your return & exchange policy?
To return or exchange, contact us with your order number and proof of purchase within 14 days of delivery. Returns must be reported within 48 hours of receiving the item.
(Exact details in our Return Policy)
4. What if the product is damaged or incorrect?
If you receive a damaged, defective, or wrong item, we’ll assist you with return or exchange after verification. No fault of yours.
5. Can I cancel my order after placing it?
Orders may be cancelled before dispatch. Once shipped, cancellation is not possible. Contact us quickly if you change your mind.
6. Which payment methods are accepted?
We accept Cash on Delivery (COD) and various online payments. (Bank transfer, card, etc., as per site options)
7. Is my personal data safe?
Yes — we use secure servers (SSL) and follow strict privacy protocols. Your data is protected and not shared with unauthorized parties.
8. Will my browser cookies track me?
We use cookies to improve your browsing experience. You can disable them in settings, but some features may be affected.
9. How long do you keep my returned item data?
Comments, reviews, and related metadata are retained indefinitely to help with moderation and follow-up.
10. How can I contact customer support?
You can reach us via email at info@zohanmart.com
, live chat on our website, or call us at +92 306 4422166 (Monday–Saturday, 10 am–6 pm).